Customer Service

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Our Service

Linn Point - Customer Services

At Linn Point, your satisfaction is our top priority. We're here to help—whether your customer have a question about the order, need help with returns, or just want to get in touch. Our support team is always ready to assist you with friendly & efficient service.

We provide customer service in below UK time zone

We provide customer service in below UK time zone

Customer Support Hours
Monday to Friday: UK 9am – UK 5pm
Saturday: UK 8am – UK 4pm

Software we use

Software's we are familiar with:

Frequently Asked Questions

FAQ's

If you need to cancel your order, please contact us as soon as possible. If the item hasn’t been shipped yet, we’ll cancel it immediately and issue a full refund. If the order has already been dispatched, we’ll guide you through the return process.

Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package in real-time. If you haven’t received tracking details or have concerns, feel free to contact our support team.

Returning an item is simple. Contact our support team with your order number and reason for return. We’ll provide you with return instructions and process your refund once the item is received in its original condition.

We’re sorry for any inconvenience caused. If you receive a damaged or incorrect item, please contact us with photos and your order number. We’ll arrange for a replacement or refund right away.

Have a question about a product before placing an order? Our team is here to help! Reach out to us with your query, and we’ll provide accurate, helpful information as soon as possible.

Choose Us

Why Choose Linn Point?

At Linn Point, we understand that excellent customer support builds lasting trust. Our dedicated UK-based support team ensures fast, friendly, and reliable service using top helpdesk tools like Replyco, eDesk, and Gorgias. Whether it’s order queries, returns, or product concerns, we’re here to help—on time, every time.

Get Started Today!

Ready to simplify your eCommerce and elevate customer service? Let’s get started today!