Over 10 years we help companies reach their financial and branding goals. Linnpoint is a values-driven technology agency dedicated.

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Linn Point Al-Foulek Projects Office Number 19 & 20. Dahej Bypass Road Bharuch 392001 Gujarat India

Responding Customer Inquiries

Linnpoint stands as the leading customer service agency specializing in e-commerce businesses, dedicated to maintaining Service Level Agreements (SLAs). Sellers must respond to customer inquiries within 24 hours, and at Linnpoint, we ensure timely responses to maintain top-level Customer Service ratings.

We are available 24/7 to address customer inquiries promptly, ensuring your peace of mind when entrusting your customer service to Linnpoint. With our commitment to maintaining SLAs, you can rely on us to continue the highest standards of customer service.

Manage Your Customers Like Never Before

  • 80%+ First Contact Resolution Rate
  • 8+ Customer Service Ratings

Looking for a customer service agent?

Linnpoint will assign an Expert Customer Service Agent for you.

Manage Your Customers Like Never Before

1. Marketplace Inbox

We monitor and manage the messages and inquiries received from customers on various online marketplaces including Amazon, eBay, Etsy, OnBuy, and so on. Our experts provide timely responses to customer queries, address concerns, and assist in the purchasing process. Our target is to reply to customers within 1 hour.

2. Multichannel Strategy

We are proficient in integrating all customer support channels such as email, phone, live chat, and social media into one platform. It helps reduce response times, increase customer engagement, and higher resolution rates. With our integrated approach, your brand stands out as responsive, efficient, and driving long-term success in competitive e-commerce.

3. Email Communication

Linnpoint sets the top standard for email communication in the e-commerce business. Our expert team guarantees to provide timely and personalized responses. Trust Linnpoint to deliver absolute excellence in email communication, ensuring your brand stands out as an example of customer engagement and satisfaction.

Listening, Understanding, Resolving

Customer complaints are pieces of feedback that point out problems with your company’s product or services. These are opportunities for your business to improve its internal processes and create a better customer experience.

Managing and resolving customer complaints quickly can improve your business reputation and processes. Trust Linnpoint to transform your customer service experience and drive success for your business.

Resolve Customer’s Complaints with L.A.S.T. Method

1. Listen

At Linnpoint, we prioritize active listening as the foundation of our customer service approach. By properly hearing and understanding our customer’s needs or concerns, we build trust and relationships to ensure a positive experience.

2. Apologize

We believe in the power of a sincere apology. When challenges arise, we don’t shy away from taking ownership and expressing genuine regret. Our apologies are more than just words; they are a reflection of our commitment to integrity and our dedication to making things right for our valued customers.

3. Solve

Our focus is on finding solutions efficiently and effectively. We work to address issues promptly, keeping our customers informed throughout the process to meet their expectations.

4. Thank

After resolving the issue, we express our genuine appreciation to our customers. We value their patience and feedback, and we want them to know that their satisfaction is our top priority.

Customer Service Tools

  • Replyco
  • Urban Seller

Order Processing & Fulfillment

Order defect rate, Negative feedback, Chargeback claims, Late Dispatch rate, Order cancellation rate, Invoice refect rate, Valid tracking rate, Yes all are related to order Order Processing & Fulfillment.

With Linnpoint, sellers can trust that their orders are in capable hands, delivering a seamless and satisfying experience for both sellers and their customers.

Linnpoint, Your Order Management Partner

1. Inventory Management

We don’t just stock inventory, we make sure it’s managed efficiently and accurately. We carefully track everything and restock strategically to keep inventory flowing smoothly and costs down.

We figure out the best amount and timing for inventory planning to match sales and production capacity. We aim to make your inventory management as easy as possible, so it works seamlessly with your business goals.

2. Order Confirmation

When customers make a purchase, it’s more than just a transaction, it’s a commitment to customer satisfaction. Linnpoint meticulously confirm every order to ensure accuracy and to guarantee that customers are delighted with their purchases. Each confirmation reflects our unwavering dedication to delivering exceptional service and ensuring the buyer’s satisfaction.

3. Product Shipping

Consistent shipping solutions are our hallmark. From the moment an order leaves our warehouse to its arrival at the customer’s doorstep, Linnpoint manages every step mindfully. Our focus is on reliability and efficiency, ensuring that every package arrives swiftly and securely.

4. Delivery & Tracking

At Linnpoint, we provide complete Delivery & Tracking services for online businesses. Our goal is to make sure the process is smooth and easy for you. From when we send out your package to when it reaches its destination, our team promises hassle-free delivery, with the bonus of being able to track it in real-time. With Linnpoint, you can trust that your customers will feel confident and secure throughout the entire journey.

Refund & Return Management

At Linnpoint, we maintain a healthy account health and provide exceptional Return and Refund management experiences. We offer top-notch services designed to optimize the return process and elevate customer satisfaction.

Our Return and Refund Management service is tailored to meet the unique needs of your business. Whether you’re a small startup or a large enterprise, we’re here to streamline your returns process and ensure a hassle-free experience for both sellers and their customers.

Linnpoint Refund & Return Solution

1. Returns Authorization
We make it easy for customers to return items by giving them clear instructions. Our team quickly reviews and approves return requests following your policy. This smooths out the return process, making it hassle-free for customers.
2. Return Transportation
We handle getting returned items from customers back to your return center. Our team picks the best and most affordable shipping methods to ensure items are returned quickly and safely. This takes the stress off your business and makes returns run smoothly.
3. Inspection & Evaluation
When we receive returned items, we thoroughly check them to see if they qualify for a refund or replacement. Our team looks for any damage or signs of wear to make sure only eligible items are processed. This careful inspection maintains your product quality and prevents fraudulent returns.
4. Refund & Reimbursement
We handle refunding customers for approved returns. Our team ensures refunds are done accurately and on time, giving customers peace of mind. This helps boost customer satisfaction and keeps them happy with your business.
5. Inventory Replenishment
We keep an eye on return trends and inventory levels to spot any issues. Our team works with your inventory system to restock returned items quickly and maintain the right amount of stock. This proactive approach prevents shortages and ensures your products are always available for customers.

Order Management Tools

  • Royal Mail
  • UPS

Challenge Accepted

There’s NOTHING On Customer Service Support That Linnpoint Can’t Get Done.

Do you have any? Well, we are ready to take on any challenge.